Terms & Conditions for SMS Communications
Last Updated: December 10, 2024
At Royal Smiles LLC (“the Company”), we value your privacy and comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) rules, and relevant state laws such as those in Texas. This SMS Policy outlines how we collect, use, and manage consent for SMS (text message) communications to ensure compliance with carrier policies and consumer protection standards.
Opt-In Consent
When you provide your phone number through our website, verbally during a phone call or visit, or through other written forms, you expressly consent to receive recurring automated SMS messages from Royal Smiles LLC. These messages may include, but are not limited to:
Appointment confirmations and reminders.
Order updates and service notifications.
Promotional offers and discounts.
Customer service-related messages.
How We Obtain Consent:
Consent is obtained through explicit opt-in language displayed on our intake forms, including account registration, purchase forms, and other service interactions.
By entering your phone number and submitting the form, you agree to receive SMS communications from Royal Smiles LLC at the phone number provided.
Consent is not a condition of purchase.
Opt-In Example Language (Displayed on Forms):
"By providing your phone number and submitting this form, you agree to receive recurring automated SMS messages from Royal Smiles LLC, including order updates, promotional offers, and service notifications. Message frequency varies based on your interaction. Message and data rates may apply. Reply STOP to opt out, HELP for help. View our SMS Policy."
Message Frequency and Content
The number of messages you receive will vary depending on your engagement with Royal Smiles LLC, such as appointment scheduling, order tracking, or promotional offers.
Frequency: You may receive up to 900 messages per month, including transactional and promotional communications.
Content: Messages may include appointment reminders, promotional offers, service updates, and other notifications relevant to your interactions with us.
Standard Messaging and Data Rates
By opting into SMS communications, you acknowledge that standard messaging and data rates may apply based on your mobile carrier agreement. Royal Smiles LLC does not charge for sending or receiving SMS messages; however, your mobile carrier may impose fees. Please consult your carrier for details on applicable charges.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from Royal Smiles LLC.
Upon opting out, you will immediately receive a confirmation message indicating that you have been unsubscribed and will no longer receive text messages from us, except for necessary transactional messages required by law.
If you experience any issues while opting out, contact our support team for assistance:
Email: support@royalsmiles.com
Phone: (832) 408-9089
Example opt-out confirmation message:
"You have successfully unsubscribed from SMS messages from Royal Smiles LLC. You will no longer receive text messages. For assistance, contact support@royalsmiles.com or call (832) 408-9089."
HELP Instructions
If you need assistance, reply HELP to any SMS message. Upon doing so, you will receive a response with contact information for further assistance.
Example HELP message:
"Royal Smiles LLC: For help, contact support@royalsmiles.com or call (832) 408-9089. Visit https://www.royalsmiles.com/ for more information. Reply STOP to opt out."
Privacy and Security
We respect your privacy and protect your personal information. Your phone number and other personal details are securely stored in our customer management system and will not be shared with third parties for marketing purposes without your explicit consent, unless required by law. For more information, review our Privacy Policy.
Revoking Consent
You may revoke your consent to receive SMS messages at any time by replying STOP or contacting us directly via:
Email: support@royalsmiles.com
Phone: (832) 408-9089
Collection and Use of Phone Numbers
Phone numbers are collected through:
Website intake forms with explicit opt-in checkboxes and disclosures.
Verbal or written consent during customer interactions.
Phone numbers are used solely for the purposes described in this policy and will not be used for any unauthorized purposes.
Compliance with Carrier and Regulatory Policies
Royal Smiles LLC complies with all relevant carrier policies and regulatory requirements, including:
Clearly stating opt-in language on forms.
Providing transparent opt-out instructions in every message.
Including message frequency, standard rate disclosures, and contact information in all communications.
Adhering to the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) guidelines.
Legal Disclaimer
This SMS Opt-In Policy is subject to change without prior notice. Updates will be posted on our website. By continuing to provide your phone number or engaging with SMS communications from Royal Smiles LLC, you acknowledge and agree to the terms outlined in this policy.
Contact Us
If you have any questions or concerns regarding our SMS policy, or if you need assistance, please contact us:
Email: support@royalsmiles.com
Phone: (832) 408-9089
Website: https://www.royalsmiles.com/