Privacy Policy

Last Updated: December 10, 2024

This Privacy Policy describes how Royal Smiles LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you use our services, including visiting our website or providing consent for SMS communications. This policy outlines your privacy rights and how applicable laws, including the California Consumer Privacy Act (CCPA), protect you.By using our services or providing your phone number for SMS communications, you agree to the collection and use of your data in accordance with this Privacy Policy.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.

1. Interpretation and Definitions

This section defines terms such as "Account," "Affiliate," "Cookies," "Personal Data," "Service," and "You," as detailed in the original Privacy Policy.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

2.1.1 Personal Data
We may ask you to provide the following:

• Full name

• Email address

• Phone number

• Address, State, ZIP/Postal code, City

SMS Communications:
When you provide your phone number through our website, verbally, or by submitting an opt-in form, you consent to receive SMS messages from Royal Smiles LLC. This includes transactional messages (e.g., appointment confirmations) and promotional messages, as described in our SMS Policy.

2.1.2 Usage Data
Automatically collected information includes:

• IP address

• Browser type and version

• Pages visited

• Time spent on pages

3. Use of Your Personal Data

We collect and use your Personal Data for the following purposes:

• To provide and maintain our services.

• To contact you via SMS messages for appointment reminders, service updates, and promotional offers (with your explicit consent).

• To manage your account.

• To comply with legal obligations.

4. Collection and Use of Phone Numbers for SMS Communication

How We Collect Phone Numbers

• Website Forms: Users may provide their phone number through clearly marked opt-in checkboxes on registration, request, or contact forms. These boxes are unchecked by default, ensuring explicit consent.

• Verbal or Written Consent: Consent may also be collected during interactions, provided it is recorded.

How Phone Numbers Are Used

• For transactional SMS messages (e.g., appointment confirmations and reminders).

• For promotional SMS messages (e.g., special offers and updates), only if explicitly opted in.

5. Privacy and Security

We prioritize the security of your Personal Data. Specifically:

• Phone numbers and associated data are stored securely in our customer management system.

• Your information is not shared or sold to third parties for marketing purposes without your explicit consent.

6. Opt-Out and SMS Communications

Opt-Out Instructions

You can stop receiving SMS messages at any time by replying STOP to any SMS. Upon opting out:

• You will receive a confirmation message indicating you have been unsubscribed.

• You will no longer receive SMS communications, except required transactional messages (e.g., legal notifications).

HELP Instructions

Reply HELP to any SMS to receive contact details for support. Alternatively, you can contact us directly via:

• Email: [email protected]

• Phone: (832) 408-9089

• Website: https://www.royalsmiles.com/

7. Sharing Your Personal Data

We may share your data in the following cases:

• With Service Providers: For SMS delivery or technical support.

• For Legal Requirements: If required to comply with the law.

8. Retention of Your Personal Data

Phone numbers and other Personal Data will be retained as long as necessary for the purposes described in this Privacy Policy or to comply with legal obligations.

9. Rights and Choices

You have the right to:

• Access the information we collect about you.

• Request deletion of your data.

• Opt out of SMS communications at any time.

10. Compliance with Regulations

Royal Smiles LLC adheres to the following regulations to ensure your privacy is protected:

• Telephone Consumer Protection Act (TCPA)

• Federal Communications Commission (FCC) rules

• California Consumer Privacy Act (CCPA)

• Carrier SMS policies

11. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy. Updates will be posted on our website, and the "Last Updated" date will be revised accordingly.

12. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact us:

• Email: [email protected]

• Phone: (832) 408-9089

• Address: 2802 Timmons Ln Unit 27161, Houston, TX 77227-0163